How We Work

For projects over about $30K, yes — we'll always recommend it and almost always require it. Nobody can fixed-price a 12-week build from a one-page brief, and trying produces estimates that are either padded heavily or going to blow out. The scoping phase is the only way we know to give you a firm fixed price for the build. For projects under $30K we can sometimes scope and build under a single small engagement.

Send it through. We'll review it at no charge and tell you whether it's complete enough to fixed-price from directly. If it is, we'll quote off your spec. If there are gaps (typically around integrations, edge cases, or non-functional requirements), we'll quote a shorter scoping engagement just to fill those gaps before quoting the build.

Yes. We're an approved supplier on the panel (Contractor #225) for Software Development, Application Maintenance, and Cyber Security categories. WA Government departments, agencies, and most universities can engage us through the panel without running an open tender.

You do. Repository ownership transfers to your GitHub/GitLab organisation at launch. AWS, Azure, or Google Cloud accounts are set up in your name from the start of the build — we have admin access during build and transition to support-only access after. Domain names and third-party service accounts are in your name.

On a properly-scoped project, that's rare — but if a genuine new requirement emerges during build, we use a written change-request process. You describe the change, we estimate impact on cost and timeline, you approve before any extra work happens. Nothing changes silently. If we underestimated something that wasn't a new requirement from your side, that's our cost to absorb.

Yes, and we've handed over to other agencies and to in-house teams cleanly several times. We use open-source frameworks (Laravel, Vue, Flutter), standard cloud infrastructure, and document the build as we go. There's no proprietary Nano tooling that locks you in.

We sign NDAs before the Discovery stage and work under the Australian Privacy Principles. For projects involving health, financial, or government data we follow ISO 27001 controls and ACSC Essential Eight where applicable. For Protected-level government work we can engage IRAP-assessed cloud infrastructure.

For Discovery: usually within 1–2 weeks of first contact. For Scope: within 2–4 weeks of the Discovery decision. For Build: as soon as Scope is signed off. We run lean — if you need to start tomorrow we'll tell you so, and where appropriate recommend others.