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How We Work

From first conversation to live software and beyond — five clear stages, two-week release sprints, and you see working software the whole way.

  1. 1 Discover
  2. 2 Scope
  3. 3 Build
  4. 4 Launch
  5. 5 Support

Stage 01 · 1–2 weeks · Understand the real problem

Discover

We unpack the business outcome you're after — not just a feature list — then map the constraints and sketch a few ways to get there.

  • One-page Discovery Summary
  • Two to three solution options
  • A decision to proceed (or not)

Stage 02 · 2–4 weeks · Plan, architecture & spec

Scope

We turn the chosen direction into a complete delivery plan — user stories, architecture, integrations and a sprint breakdown — so the build has no surprises.

  • Full technical specification
  • Wireframes & prototypes
  • Firm quote + milestone plan
  • Risk register

Stage 03 · 6–20 weeks · Two-week release sprints

Build

We ship every two weeks to a staging environment you can use yourself, with a live demo each Friday — progress is something you watch, not wait for.

  • Working build on staging
  • Sprint review notes
  • Next sprint for approval
  • Written change requests

Stage 04 · 1–2 weeks · UAT → production cutover

Launch

A two-phase go-live: your team runs real workflows in UAT, then we cut over to production mid-week and monitor closely for the first 48 hours.

  • Complete codebase, you own it
  • Cloud handover in your name
  • Operations runbook + docs
  • 3 months support included

Stage 05 · Ongoing · Your all-in-one customer portal

Support

One portal for everything after launch — uptime and performance monitoring, web analytics and SEO health, security and vulnerability management, updates, support tickets and feature requests — all in one place, run by the same team that built it.

  • Performance & uptime monitoring
  • Web analytics & SEO health
  • Security & vulnerability management
  • Framework & dependency updates
  • Support tickets & SLAs
  • Feature requests & roadmap

The engine room

How we ship every sprint

Every sprint runs the same disciplined pipeline — from a tagged release to live monitoring.

  1. 01 Tagged releases Versioned & shipped through CI
  2. 02 Staging you can use Production-like, accessible to you
  3. 03 Friday demo Live walkthrough every week
  4. 04 Automated QC Playwright e2e + visual regression
  5. 05 Monitored cutover Mid-week go-live, watched 48h
  6. 06 DevOps monitoring Uptime, errors & alerting

Let's build it

Ready to get started?

Most projects start with a 30-minute discovery call. Book a time that works for you, or send through your brief and we'll come back within one business day.

12

Years delivering software

50+

Projects delivered

2-week

Release cadence

WA Gov

CUAICTS2021 panel supplier

Why we plan before we build

The single biggest source of disputes in software projects is "the spec changed". A short, dedicated scoping phase prevents it: by the end, both sides know what is being built, what is not, how long it takes, and who is responsible for what. About 90% of our clients choose to scope first.

We're an approved supplier on the WA Government's CUAICTS2021 ICT panel (Contractor #225) for Software Development, Application Maintenance, and Cyber Security. Departments, agencies and universities can engage us without going to open tender.

What you can expect from us

Same team start to finish

The lead developer who scopes your project builds and supports it. No bait-and-switch.

Code you own

Repository, infrastructure accounts, and third-party services all in your name from day one.

No vendor lock-in

Open-source tooling, standard cloud services. Any competent agency can take over.

Perth-based

Fremantle office. Face-to-face meetings, your timezone. No offshore subcontracting.

Frequently Asked Questions

Do you require a fixed-price scoping phase before quoting a build?

For projects over about $30K, yes — we'll always recommend it and almost always require it. Nobody can fixed-price a 12-week build from a one-page brief, and trying produces estimates that are either padded heavily or going to blow out. The scoping phase is the only way we know to give you a firm fixed price for the build. For projects under $30K we can sometimes scope and build under a single small engagement.

What if we already have a specification?

Send it through. We'll review it at no charge and tell you whether it's complete enough to fixed-price from directly. If it is, we'll quote off your spec. If there are gaps (typically around integrations, edge cases, or non-functional requirements), we'll quote a shorter scoping engagement just to fill those gaps before quoting the build.

Can we engage you through the WA Government CUAICTS2021 panel?

Yes. We're an approved supplier on the panel (Contractor #225) for Software Development, Application Maintenance, and Cyber Security categories. WA Government departments, agencies, and most universities can engage us through the panel without running an open tender.

Who owns the code and the infrastructure at the end?

You do. Repository ownership transfers to your GitHub/GitLab organisation at launch. AWS, Azure, or Google Cloud accounts are set up in your name from the start of the build — we have admin access during build and transition to support-only access after. Domain names and third-party service accounts are in your name.

What happens if the project goes over the fixed price?

On a properly-scoped project, that's rare — but if a genuine new requirement emerges during build, we use a written change-request process. You describe the change, we estimate impact on cost and timeline, you approve before any extra work happens. Nothing changes silently. If we underestimated something that wasn't a new requirement from your side, that's our cost to absorb.

Can we replace you with another developer mid-project or after launch?

Yes, and we've handed over to other agencies and to in-house teams cleanly several times. We use open-source frameworks (Laravel, Vue, Flutter), standard cloud infrastructure, and document the build as we go. There's no proprietary Nano tooling that locks you in.

How do you handle confidential or sensitive data?

We sign NDAs before the Discovery stage and work under the Australian Privacy Principles. For projects involving health, financial, or government data we follow ISO 27001 controls and ACSC Essential Eight where applicable. For Protected-level government work we can engage IRAP-assessed cloud infrastructure.

How quickly can you start?

For Discovery: usually within 1–2 weeks of first contact. For Scope: within 2–4 weeks of the Discovery decision. For Build: as soon as Scope is signed off. We run lean — if you need to start tomorrow we'll tell you so, and where appropriate recommend others.

Have a question that's not listed here? We're happy to help.

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Last reviewed: June 2026